Listen for ideas in customer complaints

7 tips to use customer complaints as a market research tool

No one welcomes customer complaints. If you’ve answered the phone to them you’ll know what I mean. But it’s possible to find new insights into your product or service if you see complaints as opportunities. Look closely and you might identify hidden weaknesses. There may be areas for improvement or gaps in your product range.

Ideas in customer complaints stethoscope

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Top 10 niche markets for new internet business ideas

Niche business opportunities in 2015

In 2014 more new companies were created in the UK than ever before, amounting to more than one start-up a minute. It’s the same story across the world. A new report by gives a detailed analysis of emerging business and consumer trends identifying the top business opportunities expected to take off in 2015. I’m looking for a new area to start a niche blog so this caught my attention.

www-internet business ideas

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How to generate new ideas or The Reinvention of Normal

Asking questions to unblock your mind

Dominic Wilcox is a designer and inventor who questions the normal way things work. He challenges the very simple things we take for granted to create new unexpected possibilities.

The video shows us that our instinct is to accept the current solution rather than ‘attack’ it with questions. When you’re coming up with new ideas that sort of fresh thinking is what you need.

Enjoy the inspiration!

Directed & Produced by Liam Saint-Pierre with original artwork and animation by Dominic Wilcox

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Find a niche and dominate a niche – top 5 best-selling books

The 5 best-selling books to find a niche

I was talking recently to Richard Martin of He happened to revisit sites that he’d built and abandoned years ago. Forgotten sites were bringing in revenue long after he’d turned his back on them. With a little bit of effort those neglected sites could become very profitable businesses.

Find a niche target arrow

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